Frequently Asked Questions
Contacting us
Complaints
Your Monolith Account
- Where can I find the Monolith Terms of Service and Privacy Policy?
- I know a Monolith customer who has died. What should I do?
- I’ve changed email address, how do I inform you?
- I’ve changed my legal name, how do I inform you?
- I’ve changed mobile number, how do I inform you?
- I’ve moved address, how do I inform you?
How am I protected?
- I’ve lost my Monolith Visa Debit Card, what should I do?
- I’m waiting for a refund to my account, what can I do?
- Can I file for a chargeback if I am unsatisfied with my purchase?
- I have been overcharged for a transaction or my goods were not provided; what can I do?
- I’ve experienced fraud, what can I do?