The Monolith TokenCard

Spending Limits

• What are my Monolith Visa Debit Card limits?

Your Monolith TokenCard PIN

• How can I change my Monolith Visa® Debit Card PIN?
• I’ve forgotten my Monolith Visa® Debit Card PIN, what do I do?

Using TokenCard abroad

• What currency do TokenCard Visa® Debit Card refunds arrive in?
• Can I change the underlying fiat currency of my TokenCard Visa® Debit Card?
• Can I pay in a different currency overseas from my TokenCard Visa® Debit Card?

Using your Monolith TokenCard

• Which countries are supported by Monolith?
• What is “verified by VISA®”?
• Can I spend with a "frozen" Monolith TokenCard?
• Can I freeze my Monolith TokenCard temporarily?
• I’ve damaged my card, what shall I do?
• Who are Contis?

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Ordering your Monolith TokenCard

• What documents do you require for Know-Your-Customer (KYC)?
• Why do I need to provide personal information?
• I’ve received my card but the packaging has been tampered with.
• It’s been longer than 10 business days and I have not received my card.
• Do I have to pay for a Monolith Visa® debit card?
• When will I get my card?

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