The Monolith Card
General
- Where is the Monolith Visa® Debit Card available?
- What is “verified by VISA®”?
- I’ve lost my Monolith Visa® Debit Card, what should I do?
- I’ve experienced fraud, what can I do?
- What are the fees associated with Monolith Visa Debit Card?
- What tokens can I top up my Monolith Visa® Debit Card with?
Ordering your Monolith Visa® Debit Card
- I’ve received my card but the packaging has been tampered with.
- It’s been longer than 14 business days and I have not received my card.
- Do I have to pay for a Monolith Visa® debit card?
- When will my card arrive?
- What age do I need to be to apply for a Monolith Debit Card?
- What documents are required for verification when ordering a Monolith Visa® debit card?
Monolith Visa® Debit Card Purchases
- Will card refunds appear in my statement?
- I see a transaction I don’t recognise - what can I do?
- I’m waiting for a refund to my account, what can I do?
- Can I file for a refund if I am unsatisfied with my purchase?
- I have been overcharged for a transaction or I did not receive the goods I purchased - what can I do?
- Where can I view my Monolith Visa® Debit Card transactions?