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The Monolith Card

General

  • Where is the Monolith Visa® Debit Card available?
  • What is “Verified by VISA®”?
  • I’ve lost my Monolith Visa® Debit Card, what should I do?
  • I’ve experienced fraud, what can I do?
  • What are the fees associated with Monolith Visa Debit Card?
  • What tokens can I top up my Monolith Visa® Debit Card with?
See all 20 articles

Ordering your Monolith Visa® Debit Card

  • I’ve received my card but the packaging has been tampered with.
  • It’s been longer than 15 business days and I have not received my card.
  • Do I have to pay for a Monolith Visa® debit card?
  • When will my card arrive?
  • What age do I need to be to apply for a Monolith Debit Card?
  • What documents are required for verification when ordering a Monolith Visa® debit card?

Monolith Visa® Debit Card Purchases

  • Will card refunds appear in my statement?
  • I see a transaction I don’t recognise - what can I do?
  • I’m waiting for a refund to my account, what can I do?
  • Can I file for a refund if I am unsatisfied with my purchase?
  • I have been overcharged for a transaction or I did not receive the goods I purchased - what can I do?
  • Where can I view my Monolith Visa® Debit Card transactions?
See all 8 articles

Using Your Monolith Visa® Debit Card Abroad

  • What currency do Monolith Visa® Debit Card refunds arrive in?
  • Can I change the underlying fiat currency of my Monolith Visa® Debit Card?
  • Can I pay in a different currency overseas from my Monolith Visa Debit Card?
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