Yes. A refund is the final step to retrieving your money after all other avenues have been exhausted. If you are unsatisfied with a purchase, you should first attempt to deal directly with the merchant. If you are still having problems and would like to file for a refund, please contact us through the app by hitting the ‘Settings’ tab followed by ‘Get Support’ under the ‘Support’ menu or email us at support@monolith.xyz.