Please first attempt to resolve the matter with the merchant directly. If you are still having problems, contact us through the app by hitting ‘Settings’ tab followed by ‘Get Support’ under the ‘Support’ menu or email us at firstname.lastname@example.org so that we can look into this for you.
Articles in this section
- Will card refunds appear in my statement?
- I see a transaction I don’t recognise - what can I do?
- I’m waiting for a refund to my account, what can I do?
- Can I file for a refund if I am unsatisfied with my purchase?
- I have been overcharged for a transaction or I did not receive the goods I purchased - what can I do?
- Where can I view my Monolith Visa® Debit Card transactions?
- What are my Monolith Visa® Debit Card limits?
- Does the Monolith app need to be open to make transactions with the card?