At Monolith, we strive to provide punctual and informative assistance to our customers. If you feel we have fallen short of this, and you wish to make a complaint, please write to us at firstname.lastname@example.org or submit a ticket via the Help Centre and mark it as a complaint.
We will acknowledge receipt of your complaint within 1 working day and then investigate, giving you a written response within 5 working days. If you are not satisfied with the response you have received, you may request to have your complaint escalated. In the case of an escalation, we will provide you with a written response within 8 weeks of your request.