At Monolith we strive to provide punctual and informative assistance to our customers. If you feel we have fallen short of this and you wish to make a complaint, please write to us at firstname.lastname@example.org.
We will acknowledge receipt of your complaint within 1 working day and then investigate, giving you a written response within 5 working days. If you are not satisfied with the response you have received, you may request to have your complaint escalated. We will provide you with a written response within 8 weeks of your request.